Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE

Before purchasing on www.apothekealimentare.com we invite you to read these general terms and conditions. The terms and conditions listed below are deemed accepted every time a purchase is completed.

Article 1.            Definitions

1.1.              These general terms and conditions of sale (hereinafter, the "Terms") govern the relationship between:

            1.1.1.      the seller Gigante Alimentari srl., VAT No. 05246760721, with registered office at Via Pizunzo, Zona Industriale, 70015 Noci (BA), EMAIL bottega@apothekealimentare.com, PEC (certified email): gigantealimentari@pec.it, Italy (hereinafter referred to as the "Company" or "Seller") 

            1.1.2.      the buyer (hereinafter referred to as the "Customer") who makes online purchases on the website www.apothekealimentare.com (hereinafter referred to as the "Site"), who declares that they are acting as a consumer - a natural person acting for purposes unrelated to any trade, business, or profession they may carry out - and that they are of legal age (hereinafter, "Consumer"), or as a business - a legal entity, sole trader, or any other person holding a VAT number - if a VAT number is indicated during the purchase process (hereinafter, "Business Customer").

1.2.              Where the purchaser is the Consumer, the Terms are drafted in accordance with the provisions of Part III, Title III, Chapter I of the Codice del Consumo (Italian Consumer Code, Legislative Decree No. 206/2005), as subsequently amended (hereinafter, the "Consumer Code").

Article 2.            Subject matter of the contract

2.1.              Under the Terms, the Company sells and the Customer purchases at a distance non-food products (hereinafter, "Non-Food Products" or, in the singular, "Non-Food Product"), food products (hereinafter, "Food Products" or, in the singular, "Food Product"), or experiences (hereinafter, "Experiences" or, in the singular, "Experience") offered on the Site (all collectively referred to hereinafter as "Product" or, in the plural, "Products").

2.2.              Food Products include products subject to the cold chain (hereinafter, "Cold-Chain Products" or, in the singular, "Cold-Chain Product"), for which the Terms provide specific stipulations.

Article 3.            Acceptance of the general terms and conditions

3.1.              The contract between the Company and the Customer is concluded over the internet, through the Site, and by following the procedures set out in the Terms.

3.2.              The Customer undertakes to review the Terms before confirming their order and is required to accept them during the purchase process.

3.3.              A link to the Terms is available in the footer of every page of the Site and during the purchase process, so that the Customer may save a copy.

Article 4.            Formation and effectiveness of the contract

4.1.              By completing the electronic order form on the Site, the Customer submits a purchase offer to the Company. 

4.2.              The sales contract is deemed concluded only once the Company sends the Customer an order confirmation e-mail containing the following information: the Customer's details, delivery address, order number, and price of the Products. Should the Customer fail to receive such e-mail within 2 (two) hours of submitting the order, they must contact the Company to carry out the necessary checks.

4.3.              The Customer must verify the accuracy of the details contained in the e-mail and immediately notify the Company of any errors.

4.4.              The Company reserves the right to request further information from the Customer, including by e-mail or telephone, regarding the purchase order placed on the Site, or to decline to process a purchase order, in whole or in part, always notifying the Customer by e-mail or telephone.

4.5.              In the latter case: (i) the order will be amended; (ii) the price or the portion of the price relating to the unaccepted order, if already paid, will be refunded, with no right to compensation, revaluation, or interest; (iii) the Customer will be notified as soon as possible.

4.6.              The Company reserves the right to refuse orders from parties with prior non-performance, manifestly abnormal requests, misuse of discount codes, or in the presence of fraudulent conduct.

4.7.              The Customer is responsible for the accuracy of the shipping details provided. Any costs arising from errors in the address indicated will be borne by the Customer.

Article 5.            Availability of Products

5.1.              The availability indicated on the Site should be considered indicative, since the presence of multiple users may result in Products being sold before the order confirmation is sent. In addition, a Product may prove unavailable even after the order confirmation e-mail has been sent. In such a case, the order will be amended, the price refunded, and the Customer notified as soon as possible. Alternatively, subject to the Customer's agreement, the Customer may authorize replacement with another product of equivalent quality and economic value.

5.2.              Lastly, some Products included in the Customer's order may be temporarily unavailable. In such a case, the Company may carry out a split delivery: the Customer will receive a specific e-mail detailing which Products in their order are temporarily unavailable or may be subject to delays. Without prejudice to the Consumer's right of withdrawal with respect to the portion of the order not immediately available, the Customer waives any right to bring judicial or extrajudicial action, whether in contract or in tort, for any damage caused by partial fulfillment of the order.

Article 6.            Nature of the products and storage methods

6.1.              The Customer acknowledges that Food Products are perishable, subject to expiry, and may deteriorate if not properly stored.

6.2.              The Customer undertakes to check the condition of the Food Product upon delivery and to store it in accordance with the instructions shown on the label, on the packaging, on the product page, or otherwise communicated by the Company.

6.3.              The Customer further acknowledges that Food Products, including due to their artisanal nature, may show variations in shape, color, texture, or packaging compared to how they are depicted on the Site. Such variations do not constitute a lack of conformity or a defect in the product. The Customer acknowledges and accepts that certain Food Products, in particular those sold by weight, may be subject to natural weight variations - for example due to a natural loss of moisture during storage, transport, and distribution - phenomena that are intrinsic characteristics of the product and not defects thereof. Such variances, where kept within normal technical and commercial limits for the food sector, do not constitute a lack of conformity, a defect in the Product, or improper performance of the contract.

6.4.              Expiry dates or minimum shelf-life dates for Food Products are indicated on the relevant packaging.

Article 7.              Description and representation of Products

7.1.              The Product page contains the main characteristics of each Product or Experience sold on the Site, and the Customer should refer to this information.

7.2.              The Company describes the Products as accurately as possible, including through images and photographs. However, errors, inaccuracies, or differences may occur, also given the particular nature of the Products. In the event of discrepancies, the following always prevail over the descriptions contained on the Site: (i) for Products, the label and instructions for use shown on the packaging;  (ii) for Experiences, any information received during the post-purchase phase, close to the date of the Experience or during the Experience itself.

7.3.              The photographs on the Site do not constitute a contractual element and are purely illustrative. In addition, the particular conditions in which the Products are photographed (light, position, angle), as well as the characteristics of the device used to capture the images, may affect the perception of the Product or its colors.

Article 8.            Prices

8.1.              Prices shown on the Site are expressed in euros and are inclusive of VAT as required by law.

8.2.              Prices shown on the Site do not include ancillary costs (e.g. shipping costs, costs relating to the payment method used, customs, export, local taxes, etc.), which, where due, are always shown separately during the purchase process.

8.3.              Where, due to a technical or IT error or for other reasons, an order shows a price that appears disproportionate or otherwise materially incorrect - whether higher or lower than the market value of the goods or the cost of the ancillary service - the Company may, at its sole discretion, cancel the order and refund the amount paid by the Customer within 14 (fourteen) days.  

Article 9.            Payment methods

9.1.              The Company accepts the payment methods made available from time to time during the purchase process for purchases made on the Site.

9.2.              Entry of payment details and payment confirmation take place securely through a third-party payment gateway that handles online payments on behalf of the Company. The Company is unable to access the information sent by the Customer, which is transmitted via a secure connection directly to the payment gateway's website. The data used by the Customer will not be stored by the Company, which therefore cannot, under any circumstances, be held liable for any fraudulent use of such data at the time of payment for the products purchased.

9.3.              For further information on the specific payment methods chosen by the customer, please refer to the information published by the relevant payment method provider:

            9.3.1.      STRIPE https://stripe.com/it/privacy, with the methods made available during the purchase process.

Article 10.        Shipping and delivery methods for Non-Food Products and Food Products

10.1.          This article applies to purchases of Non-Food Products and Food Products.

10.2.          During the purchase process it is possible to choose the following method:

          10.2.1.      Local Delivery within the Valle d'Itria (hereinafter, "Local Delivery").

1.       Available for: Non-Food Products, Food Products, and Cold-Chain Products.

2.       Delivery area: the towns of Noci 70015, Alberobello 70011, Putignano 70017, Castellana Grotte 70013, Locorotondo 70010, Martina Franca 74015, Monopoli 70043, Fasano 72015, Conversano 70014. 

3.       Delivery times: 

Orders placed Monday - Friday

Orders placed on Saturday

Orders placed on Sunday

When delivery is arranged for a specific time slot, the Customer is required to be present, or to ensure the presence of a person authorized to receive the delivery, during that time slot. The Company may notify the Customer, at the contact details provided, of the delivery personnel's arrival, without thereby assuming a specific obligation to notify the Customer in advance. Where delivery cannot be carried out for reasons not attributable to the Company, the Company may refund the amount paid net of shipping costs, the cost of the Product that can no longer be resold to third parties (for example, products sold by weight, perishable products, loose products, etc.), bank fees, and a one-time picking management fee of €10 (ten).

4.       Cost: As indicated at cart checkout or in the order summary.

5.       Minimum order: As indicated during the purchase process.

10.3.          Delivery will be made to the address indicated by the Customer during the purchase process.

10.4.          Once the purchase has been completed, the parcel may not be refused except in case of tampering or suspected damage to the contents or alteration of the parcel.

10.5.          Once the goods are delivered to the Customer, the Customer must check that the number of packages matches what is indicated on the transport document, that the parcel contains the Products described in the transport document, and that the parcel has not been tampered with, damaged, or altered, including with respect to the sealing materials (e.g. adhesive tape). If, at the time of delivery, the Customer finds such anomalies (in the packaging or the contents), the Customer must accept the parcel - on pain of forfeiting the right to raise any objection - by writing "RESERVATION" ("RISERVA") on the proof of delivery, and must submit a complaint to the Company at bottega@apothekealimentare.com within 24 (twenty-four) hours of delivery. Failure to follow the procedure described above releases the Company from any liability and precludes any claim against the Company, including the right to a refund of the order and/or the return of the Products. Indeed, the absence of a timely notification affects the ability to establish the origin of the damage and the burden of proof borne by the Customer, particularly where the complaint is made a significant time after delivery.

10.6.          Upon receipt of the complaint and any documentation requested from the Customer, the Company will carry out all checks it deems useful and necessary, and may: (i) in the case of missing Products, at its discretion, ship the missing products to the Customer or refund the exact equivalent of the amount not received and previously paid; (ii) in the case of a complaint relating to damaged, deteriorated, altered, or non-conforming Products, the Company may request that the Customer return the disputed Products, or the remaining portion thereof, in their original packaging, with any accessories and fiscal documentation, where necessary to carry out the appropriate checks. In addition, at its discretion, the Seller may replace the Product with an identical one or fully refund the amount paid by the Customer.

10.7.          In any case, the Customer may not terminate the contract if the Company remedies the non-performance within 30 (thirty) days of receiving the Customer's complaint e-mail.

10.8.          If, after examining the returned Products, the Company reasonably determines that the Products cannot be considered deteriorated, damaged, or non-conforming to the description on the Site, the Customer will not be entitled to a refund and the products will be returned to the Customer, with shipping costs charged to the Customer.

10.9.          The Company assumes no liability where it is unable to fulfil the order within the established time due to force majeure, unforeseeable circumstances, or malfunctions of the internet network or IT services.

Article 11.        Right of withdrawal relating to Non-Food Products and Food Products

11.1.          Pursuant to the Consumer Code, the Consumer may withdraw from the purchase, without giving any reason, within 14 (fourteen) days from the day on which delivery is made to the address indicated on the electronic order form at the time of purchase, regardless of whether delivery is received by the Consumer or by a third party.

11.2.          Where the Consumer has purchased multiple goods through a single order and delivery takes place separately, the period runs from receipt of the last good. 

11.3.          To exercise this right, the Consumer may send, by e-mail to bottega@apothekealimentare.com or by registered letter with return receipt to the Company's address "Gigante Alimentari Srl - Via Pizunzo - Zona Industriale, 70015 Noci (BA)", a communication explicitly stating the decision to withdraw from the purchase, or the standard withdrawal form set out in Annex I, Part B, of Legislative Decree No. 206/2005 as amended by Legislative Decree No. 21/2014 (reproduced below).

11.4.          In any case, the communication must indicate: first name, last name, address, order number, order date, date of receipt, the description and codes of the products for which the right of withdrawal is being exercised, and the number and copy of the document (fiscal document or transport document) evidencing the purchase in respect of which the right of withdrawal is being exercised.

11.5.          To meet the withdrawal deadline, it is sufficient for the Consumer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

11.6.          The Consumer must also return the Products within 14 (fourteen) days from the day on which they sent the communication referred to in the preceding point, by shipping the product to the Company's address "Gigante Alimentari Srl - Via Pizunzo - Zona Industriale, 70015 Noci (BA)".

11.7.          The costs of returning the goods are borne by the Consumer - for an estimated maximum amount, for orders shipped within Italy, of €50.00 (fifty/00) - as are the risks associated with the return.

11.8.          If the Consumer exercises the right of withdrawal, all payments made to the Company will be refunded, including delivery costs, except for any additional costs resulting from the Consumer's choice of a delivery method other than the least expensive standard delivery method offered by the Company, without undue delay, as well as any costs incurred for using a more costly payment method (e.g. cash on delivery). Such refunds will be made using the same means of payment used for the initial transaction, unless expressly otherwise agreed. Where it is not possible to make the refund using the same means of payment, it will be made by bank transfer.

11.9.          The Product must be returned in its original packaging - with wrapping, protective bags, any accessories, and any other goods if the product was part of a kit - together with any fiscal documentation, and the Company reserves the right to withhold the refund until the goods are received or until the Consumer proves that the product has been shipped. In addition, the Product must be in a condition suitable for resale; accordingly: it must not have been opened with the warranty seal removed, must not have been tried on or tested, must not be damaged, must not have been tampered with, and the original labels must not have been removed. The Company reserves the right to verify that the product complies with the conditions described above and with any other conditions provided by law for withdrawal: otherwise, the Company will re-ship the Product to the Consumer, will not issue the refund, and will additionally charge any further shipping costs.

11.10.       The Company reserves the right to carry out all checks necessary to verify the condition of the Product to be returned, including by requesting photographs of the product from the Customer during the return process.

11.11.       To allow for the appropriate checks, the Customer undertakes to keep the disputed Product, the original packaging, the labels, photographic documentation, and any other useful evidence until the complaint is resolved. Absent such evidence, the Company may be unable to establish the nature and origin of the alleged defect.

11.12.       Pursuant to Article 59, paragraph 1, of Legislative Decree No. 206/2005, the right of withdrawal is excluded: (i) where the supply concerns goods liable to deteriorate or expire rapidly; (ii) where the product is made to the consumer's specifications or is clearly personalized; (iii) where the supply concerns sealed goods which are not suitable for return for reasons of hygiene or health protection and which were unsealed after delivery. The Customer acknowledges and accepts that Cold-Chain Products and, save in rare exceptions, Food Products fall within these categories.

11.13.       It is clarified that the right of withdrawal may be exercised exclusively by the Consumer and under no circumstances by the recipient of a gift or by the Business Customer.

Article 12.        Material error in deliveries of Non-Food Products and Food Products

12.1.          Where the Customer is delivered a Non-Food Product or Food Product that is incorrect with respect to the order placed, the Customer must, on pain of forfeiture, notify the Company of the material error within 24 (twenty-four) hours of delivery by sending an e-mail to bottega@apothekealimentare.com indicating: the order confirmation received from the Company at the time of purchase and the carrier's waybill, highlighting the discrepancies. An "incorrect Product" means a Product that is missing certain items or contains different Products than those described in the order confirmation. With respect to Non-Food Products and Food Products, it is specified that the discrepancy must be apparent from the transport document; where the document is correct but products are missing or different products are found inside, this circumstance must be noted upon acceptance of the parcel by writing "RESERVATION" ("RISERVA") on the carrier's proof of delivery, as set out in the article headed "Shipping and delivery methods for Non-Food Products and Food Products".

12.2.          Upon receipt of the complaint and any documentation requested from the Customer, the Company will carry out all checks it deems useful and necessary and may, at its discretion, ship the missing products to the Customer or refund the exact equivalent of the amount not received and previously paid.

12.3.          In any case, the Customer may not terminate the contract if the Company remedies the non-performance within 14 (fourteen) days of receiving the Customer's complaint e-mail.

Article 13.        Legal guarantee of conformity for Non-Food Products and Food Products

13.1.          The Consumer benefits from the legal guarantee of conformity provided for by Articles 128 et seq. of Legislative Decree No. 206/2005 (the "Consumer Code"), within the limits and under the conditions set out therein.

13.2.          The protections provided for by Articles 129 et seq. of Legislative Decree No. 206/2005 do not apply to the Business Customer.

13.3.          The Company must ensure that Non-Food Products and Food Products meet the subjective and objective requirements set out in Article 129 of the Consumer Code, and is liable to the Consumer for any lack of conformity existing at the time of delivery of the goods, provided that it becomes apparent within a maximum of 2 (two) years from that time. In addition, pursuant to Article 133 of the Consumer Code, the action to assert a lack of conformity is time-barred after twenty-six (26) months from delivery of the Product. Excluded from the guarantee are deterioration or alterations resulting from storage not in accordance with the instructions provided, use of the Product beyond its expiry date or minimum shelf-life, interruption of the cold chain after delivery, failure to collect or late collection of the Product for reasons attributable to the Customer, as well as handling, alteration, or damage occurring after delivery.

13.4.          Pursuant to and under the conditions of Article 135-bis et seq. of the Consumer Code, in the event of an established lack of conformity, the Consumer will be entitled, at their option, to have conformity restored, to receive a proportionate price reduction, or to terminate the contract.

13.5.          In order to exercise the rights arising from the legal guarantee of conformity, the Customer must be able to prove the purchase of the Non-Food Products or Food Products by means of an invoice, receipt, proof of purchase, or other equivalent document suitable to demonstrate the conclusion of the contract and the date of delivery of the goods.

13.6.          With respect to Food Products, any alteration of the food product already existing at the time of delivery constitutes a lack of conformity. On the other hand, deterioration occurring after delivery as a result of the passage of time, the natural expiry of the Food Product, or storage methods not in accordance with the instructions provided does not constitute a lack of conformity, and the Consumer therefore does not benefit from the legal guarantee in such cases.

Article 14.        Terms of use of the Experiences

14.1.          This article applies to Experiences, such as, by way of example and not limitation, tastings, guided tours, tours, courses, workshops, food and wine activities, and any other experiential activity organized directly by the Company or by third-party partners indicated on the Site.

14.2.          The purchase of an experience is subject to prior booking for the date and time selected by the Customer in accordance with the procedures indicated during the purchase process. The booking is deemed confirmed only upon receipt of the relevant confirmation from the Company.

14.3.          The Company reserves the right to change the date, time, location, or manner of performance of the experience for organizational needs, safety reasons, adverse weather conditions, unavailability of the suppliers involved, or other circumstances beyond its control. In such cases, the Company will promptly notify the Customer and, where possible, propose an alternative date or other equivalent solution.

14.4.          Except as otherwise provided in this article, once the Company confirms the booking of the experience for a specific date or period, the Customer will not be entitled to any refund, compensation, or rescheduling of the activity if, for any reason, they are unable to make use of the Experience for reasons not attributable to the Company.

14.5.          If the Customer fails to appear at the place, date, and time scheduled for the experience ("no-show"), the experience will be deemed to have been fully used and no refund, compensation, or rescheduling of the activity will be granted.

14.6.          For experiences that take place wholly or partly outdoors, the Company reserves the right to postpone, modify, or cancel the activity where weather conditions or other circumstances liable to compromise the safety of participants or the proper conduct of the experience make this necessary. In such cases, the Customer will be entitled, at the Company's choice, to: (i) rescheduling of the experience, (ii) issuance of a voucher of equal value, or (iii) a refund of the amounts paid.

14.7.          The Customer must promptly notify, and in any event before the Experience takes place, any allergies, food intolerances, or particular needs that may be relevant to participation in the activity. Absent such notification, the Company will not be able to guarantee the adoption of specific organizational measures and will not be liable for any consequences arising from the failure to provide such notice.

14.8.          Participation in the experiences is at the Customer's own responsibility, and the Customer undertakes to comply with the instructions given by the organizers and staff. The Company is liable only for damage directly attributable to its own willful misconduct or gross negligence, or that of persons for whom it is responsible under the law.

14.9.          It is understood that the right of withdrawal will no longer be exercisable once the voucher or gift voucher has been used to book the experience for a specific date or period of performance, from which point the exclusion set out in Article 13.10 will apply.

Article 15.        Right of withdrawal relating to Experiences

15.1.          Pursuant to Article 59, paragraph 1, letter n), of Legislative Decree No. 206/2005, the right of withdrawal is excluded for contracts for the supply of services related to leisure activities where the contract provides for a specific date or period of performance. Accordingly, where the experience purchased specifies a particular date and/or time, or a specific period of use, the Customer may not exercise the right of withdrawal.

Article 16.        Material error in Experiences

16.1.          Where the Customer is confirmed an Experience that is incorrect with respect to the order placed, the Customer must, on pain of forfeiture, notify the Company of the material error within 24 (twenty-four) hours of confirmation by sending an e-mail to bottega@apothekealimentare.com indicating: the order confirmation received from the Company at the time of purchase and the confirmation received, highlighting the discrepancies.

16.2.          Upon receipt of the complaint and any documentation requested from the Customer, the Company will carry out all checks it deems useful and necessary and may, at its discretion, reschedule the correct experience or refund the exact equivalent of the amount previously paid.

16.3.          In any case, the Customer may not terminate the contract if the Company remedies the non-performance within 14  (fourteen) days of receiving the Customer's complaint e-mail.

Article 17.        Intellectual property

17.1.          The Apotheke trademark, all figurative and non-figurative trademarks, whether registered or unregistered, present on the Site, as well as the images, illustrations, logos, and any content on the Site, are the exclusive property of the Company.

17.2.          The reproduction, in whole or in part, modification, or use of such trademarks, illustrations, images, and logos, or of any other content on the Site, for any reason and by any means, without the Company's express written authorization, is strictly prohibited.

Article 18.        Limitation of liability

18.1.          The Seller assumes no liability for disruptions attributable to force majeure, unforeseeable circumstances, or malfunctions of the internet network or IT services, including where it is unable to fulfil the order within the time provided.

18.2.          The Seller shall not be liable to the Customer, save in cases of willful misconduct or gross negligence, for disruptions or malfunctions connected with the use of the internet network that are beyond its own control or that of its sub-suppliers.

18.3.          Save for mandatory statutory provisions, the Seller shall also not be liable for any damages, losses, or costs incurred by the Customer as a result of non-performance of the contract, the Customer being entitled, at most, in the cases provided, to a full refund of the price paid and any ancillary costs incurred.

18.4.          The Seller assumes no liability for any fraudulent or unlawful use that third parties may make of credit cards, debit cards, or other means of payment when paying for the products purchased.

18.5.          The Customer is solely responsible for their use of the Site and its content.

18.6.          The Company is not liable for deterioration, alteration of the organoleptic characteristics, or loss of quality of the Products resulting from storage not in accordance with the instructions provided, exposure to heat sources, interruption of the cold chain after delivery, failure to promptly collect the goods, or any other cause attributable to the Customer or to third parties engaged by the Customer.

18.7.          The Company's liability is excluded for any disruptions and/or delays arising, without limitation, from: malfunction of the Site or of services used by the Site, incorrect transmission of data or information, malfunction of internet connections, power outages, strikes, or delivery delays. In any case, save for cases of willful misconduct or gross negligence and without prejudice to the foregoing articles, the Company's liability, if any, may not exceed twice the price actually paid by the Customer for the Products to which the claim relates. Any compensation due may be paid by the Company, at its discretion, including in kind, by way of a supply of Products. The Company shall bear no liability whatsoever for defects that could have been identified and/or detected using ordinary diligence during the checks described in the article headed "Shipping and delivery methods for Non-Food Products and Food Products".

Article 19.        Severability of clauses

19.1.          The invalidity or unenforceability of any clause of the Terms shall not extend to the other provisions.

Article 20.        Governing law and disputes

20.1.          The Terms are governed by Italian law.

20.2.          Any dispute involving the Consumer is subject to the exclusive jurisdiction of the court of the place where the Consumer resides or is domiciled, if located within Italian territory. If, however, the Consumer resides or is domiciled outside Italy, the Court of Bari shall have exclusive jurisdiction.

20.3.          Any dispute involving the Business Customer is instead subject to the exclusive jurisdiction of the Court of Bari.

20.4.          In any case, the application of any mandatory provisions of the law of the country in which the Customer habitually resides remains unaffected.

Article 21.        Protection of personal data

21.1.          With regard to the obligations set out in EU Regulation 2016/679 (the General Data Protection Regulation), please refer to the privacy notice published on the Site, links to which are also provided in the footer of every page.

Article 22.        Amendment of the Terms

22.1.          The Terms may be subject to amendment, and the date of publication of the amended Terms on the Site shall be the date on which they take effect.

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Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the Customer expressly accepts the following clauses: Article 4, Formation and effectiveness of the contract; Article 5, Availability of Products; Article 6, Nature of the products and storage methods; Article 7, Description and representation of products; Article 8, Prices; Article 9,                Payment methods; Article 10, Shipping and delivery methods for Non-Food Products and Food Products; Article 11, Right of withdrawal relating to Non-Food Products and Food Products; Article 12, Material error in deliveries of Non-Food Products and Food Products; Article 13, Legal guarantee of conformity for Non-Food Products and Food Products; Article 14, Terms of use of the Experiences; Article 16, Material error in Experiences; Article 18, Limitation of liability; Article 20, Governing law and disputes.

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ANNEX A - Standard withdrawal form pursuant to Article 49, paragraph 1, letter h) of Legislative Decree No. 206/2005

I/We (*) hereby give notice that I/we (*) withdraw from my/our contract of sale of the following goods/services (*)

Ordered on (*) /received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

*Delete as applicable